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Know Your Customer procedure
Effective date: September 15, 2026
(revised)
The Supplier (or “We”) develops and implements the Know Your Customer procedure for dealing with new and current Customers (if appropriate).
Both in the onboarding stage and during the provision of Services, the Customer may be required to provide Us or Our partners with
(a) accurate, complete information about the Customer and its business, and
(b) authentic documentation as requested.
The usage of fictitious, fake, or outdated information or documents and invalid or temporary contact details is forbidden.
You shall maintain the relevance, completeness, accuracy of information and documents, and validity of contact details; all updates shall be provided to the Supplier by the Customer within ten (10) business days.
We reserve the right to request verification of the authenticity, completeness of documents, information, or validity of contact details under Our KYC Procedure from time to time. Requests may be repetitive and are obligatory to the Customer.
Once You submit Your information and documents (if required), our verification process will be carried out as soon as possible. Please respond to all notes from our team to make the verification process fast and smooth. We rely on Your cooperation.
For certain reasons, the Supplier may initiate extra verification and require additional information via email, the phone number provided, a ticket, a request by means of our verification partners. You may be asked to provide further details regarding Your business, contact details, and any other information that would help the Supplier comply with appropriate regulations.
Please note that Your failure to comply with this KYC procedure — including a refusal to complete the verification process or a failure to provide in time all the documents and data requested by the Supplier — constitutes grounds for the Supplier to suspend, disconnect, block, or terminate the provision of the Services, in whole or in part, and/or Your Account, at any time, with immediate effect and with or without prior Notice, as set out in the Agreement (Master Service Agreement).
The Supplier may require documents confirming the legal nature of Your or Your clients’, partners’, or end users’ activity (licenses, permissions, etc.) or the legality of a certain content usage (certificates, agreements, etc.). Any unnecessary information that is confidential and unrelated to the subject of this procedure shall not be required.
As part of the KYC procedure, the Supplier may screen You and Your business, including Your ownership and control structure, against applicable sanctions and Prohibited / Restricted / Denied Party List(-s), and verify Your compliance with applicable Trade Laws. Your cooperation with such screening is a condition for using Our Services, as further detailed in the Master Service Agreement.
Any live broadcasting (incl. streaming, simulcast, or live video-on-demand service) of content or sports, cultural, and other events conducted through the use of the Supplier’s resources or Services shall be permitted solely upon receipt of prior written authorization from the rightful content owner or the event organizer (or their officially authorized distributor). Such authorization (license agreement, other permission) must explicitly grant the right to use the content or event within the designated sphere, territory, time period and on the agreed platforms and by the specified parties. The Supplier reserves the right to request, and You may be required to provide, all supporting documentation evidencing the existence of such authorization prior to being granted access to the relevant services or resources for these purposes.
This authorization from the rightful content owner or event organizer is separate from, and in addition to, the Supplier’s own prior approval required to use the Services for any broadcasting (incl. streaming, simulcast, or live video-on-demand service), as set out in the Master Service Agreement. Both approvals must be obtained before such broadcasting commences.
Once the verification is completed, the Supplier can cooperate with You and render Our Services to You.
It’s important to note that we may periodically verify Your data/information, the legal nature of Your or Your clients’, partners’, or end users’ activity, or the legality of certain content usage again as part of our continuous compliance process. In such cases, we will notify You via email, the phone number provided, a ticket, or our verification partners’ tools to provide the necessary information.
Please respond to all notes from our team. We aim to make the verification process fast and smooth, and we rely on Your cooperation.
We may engage third-party service providers for KYC procedures.
Privacy Statement regarding KYC procedure
This Privacy Statement explains how the Supplier collects and processes the Personal Data of our Customers (existing and prospective) within our KYC procedure. For the purposes of the GDPR, we are deemed to be a data controller. We can involve data processors as well within our KYC procedure performance. Prior to working with any processor, we check that they comply with the GDPR and any other relevant data protection legislation that may be applicable.
The Personal Data we process enables us to identify Customers by reference to an identifier. Examples of identifiers we process are names, addresses, contact details, and other information contained in ID documents (“Personal Data”).
The result of the verification process, as well as all details and documents provided by You, are available solely to Us and the processors involved.
We will process the Personal Data provided by You for any one or more of the following purposes:
- to enable Us to identify and/or verify the identity of You or Your business;
- to comply with legal and regulatory obligations applicable to the Supplier;
- to verify the existence and validity of any authorization, license, permission, or other documentation required under this KYC Procedure in connection with the use of Our Services for broadcasting, streaming, or the distribution of third-party content or events.
We undertake to adhere to best practices in terms of the security of the Personal Data collected. We kindly ask You to learn more about our Privacy Policy.
Please note that by uploading Personal Data, You acknowledge the practices described in this Privacy Statement and the processing of Your Personal Data by the Supplier and our verification partners’ teams as specified.