ISSUED BY ADVANCED HOSTING
REPORTING PERIOD 17 FEBRUARY 2024 – 31 DECEMBER 2024
DATED 28 FEBRUARY 2025
This first Transparency Report, based on the Digital Services Act (Regulation (EU) 2022/2065 – “DSA”), is provided by Advanced Hosters B.V. and Dataweb Global LP, each acting separately as an Infrastructure as a Service (IaaS) provider. Both are subject to the DSA regulations of their respective Member States in their roles as intermediary and hosting service providers.
This report outlines how Advanced Hosters B.V. and Dataweb Global LP handle internet abuse and illegal content with vigilance and due diligence. As IaaS providers, they offer a range of services, including Public and Private Cloud, Dedicated Servers, Colocation, Content Delivery Networks, and technical support, with no direct access to customer content.
Each company operates independently under local laws, including GDPR. Our experienced Compliance managers are available to share expertise on abuse handling and provide guidance to lawmakers and authorities, especially on complex ethical issues related to internet misuse.
The services are governed by “Master Service Agreements” available on our corporate website. Our Compliance policies include an Acceptable Use Policy, Claim Consideration Policy, and Know Your Customer (KYC) procedure, all subject to local laws where the entities are incorporated.
The Compliance managers handle all incoming abuse notifications and law enforcement requests. They are multilingual and can process documents in various languages, including English, Greek, Portuguese, and Ukrainian. Ongoing professional training and internal guidelines are provided to the team, and these policies are reviewed annually by local law firms to ensure compliance with the DSA and relevant regulations.
The Compliance managers are supported by Legal Counsel for regulatory and legal guidance, backed by dedicated law firms. As unmanaged IaaS providers, Advanced Hosters B.V. and Dataweb Global LP do not provide content nor monitor customer content. They depend on third-party reports and abuse notifications to detect misuse.
While they do not have access to customer content, Advanced Hosters B.V. and Dataweb Global LP continuously enhance their compliance efforts to address abuse in line with local laws and societal needs.
Our company uses algorithms to detect content that may violate our policies, with flagged content reviewed by human moderators before any action is taken. We rely on human moderation, either initiated by our team or based on user reports, and do not use automated moderation.
When handling reports of illegal content or complaints about previous decisions, our content reviewers first assess the content according to internal policies. If no violation is found, the Compliance managers evaluate it for potential legal issues. If the content is not clearly illegal, it may be escalated for additional opinions. In cases requiring further investigation, reports can be escalated to legal request specialists, who are trained and may have language expertise. These specialists take appropriate action after a thorough review. If a decision remains unclear, legal counsel may be consulted.
The team collaborates daily through meetings and other channels to ensure timely and accurate handling of reports. Lessons learned from cases requiring legal counsel are shared with all relevant Compliance managers to maintain consistency and improve future decision-making.
Our Compliance managers are supported by team leads and subject matter experts. We work with individuals from diverse backgrounds, including law, political science, communications, sociology, cultural studies, and languages. Our teams handle both initial reports and complaints about prior decisions, not limited to EU matters.
All members of our compliance management team have over five years of experience in content moderation. Collectively, the team offers linguistic capacity in multiple languages, and when additional language support is needed, we use translation services or machine translation tools to address challenges.
Our company has developed a specialized team trained to assess and act on illegal content reported through various channels or identified proactively.
Detailed report is available here
