CLAIM CONSIDERATION POLICY

Effective: March 21, 2024

This claim consideration policy (hereinafter “Policy”) defines acceptable practices relating to claims, abuse reports consideration connected with the use of the Company’s services by Company’s customers (“Customers”) and by users that have gained access to the Service through Customer accounts (“Users”) or within the cooperation with Customers.

Powers and Statuses

We act as a provider of hosting and related services only. Thus, we (i) do not initiate our Customers’ content transmission; or (ii) do not select the receiver of the transmission; or (iii) do not select or modify the information contained in the transmission; (iv) do not download, modify, edit or control our Customers’ content or Content of their end users, partners etc. Furthermore, we shall not provide our Customers with any censoring, moderation or other similar services concerning their Content, normally we have no technical ability to do so.

Therefore, we cannot add, control, remove or edit any site’s content.

We shall not bear any responsibility for any consequences regarding operations with our Customers’ content or online resources available. They are responsible for their websites, web resources, goods, services or content, compliance with laws and regulations throughout all countries, territories, and jurisdictions in which they are accessible.

Usually we have the ability to contact persons or entities with the requirement to investigate a legal issue. But we cannot consider Claims on their merits.

Procedures

We consider claims in accordance with this Policy, as well as other internal documents and applicable law. By sending a complaint to us, the complainant (“You”) authorize Us to transfer your claim (if appropriate and not prohibited by applicable law) along with information about the complainant and all evidence attached to a person who is likely to have committed a violation or has the factual reasons or legal basis to consider the claim. You warrant that you have sufficient authority to claim and transfer information (including personal data) contained in the claim.

If you find a web-resource associated with Us is involved in any activity that violates Our Acceptable Use Policy, please follow the guidelines below.

1. You can directly contact a person – an owner of the website, using the contact information on the contact page of the website. It will almost certainly speed up the consideration of the claim.

2. As a rule, we do not consider anonymous claims. Nevertheless, at our sole discretion, we may waive this rule in the event of supposed infringements.

3. Please be aware that we are not at liberty to freely disclose information about third parties. Such disclosure is possible if a person has allowed the transfer of information or as part of a legal process and at the request of the authorities.

4. Kindly send Us the detailed claim with the evidence to support it (including URL or other identification of web-resources), Your name and the email address where you wish to receive our reply.

You can submit a claim using an email published here.

IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY. DUE TO THE VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL UNINTENDED EFFECTS OF FILTERS, SENDING AN ALTERNATE FORM OF NOTICE WILL HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.

Usually, consideration of a claim (containing complete and accurate information) takes 24 hours or more. Urgent cases may be resolved in less than 24 hours. This term does not include the period necessary to eliminate the violation. We may extend the consideration period depending on the amount of material to be analyzed, the necessity to require additional documents or information, or due to other circumstances, as well as the requirements of applicable law.

If the information and evidence provided by You are insufficient, we may request missing or clarifying information and suspend consideration of a claim on this basis until you provide additional information.

We usually send responses to claims. Company is not and cannot be obliged to share the results or materials studied during the consideration of a claim with the complainant, except as expressly provided by applicable laws.

Our policy is to notify Customers of claims and requests for their data unless We are prohibited from doing so by statute or court order.